http://bestpraxclub.wordpress.com/2008/04/18/teaching-to-learn-and-learning-to-teach-perfecting-customer-relationship-building-in-a-school-environment/ Blog on Best Practices: An open space for growing subtle dimensions of generic managerial practices (Business Best Practices) Sun, 13 Sep 2009 07:13:46 +0000 http://wordpress.com/ hourly 1 http://bestpraxclub.wordpress.com/2008/04/18/teaching-to-learn-and-learning-to-teach-perfecting-customer-relationship-building-in-a-school-environment/#comment-77 Ritu Shukla Tue, 01 Jul 2008 14:01:30 +0000 http://bestpraxclub.wordpress.com/?p=53#comment-77 The problem with Indian education system is that it fails to view the child as a child.The business of education is becoming too serious.The child is viewed as a miniature adult, a potential bread earner .The pressure on the young minds to excel is immense.Parents, teachers,constantly reminding the young student of his vocation later in life.As if the goal in life is only to earn a living!What about the child's emotional development ,the development of his ability to feel ,the ability to empathise with his immediate surroundings ?The fact remains that the present education system is churning out mechanically individuals who are motivated by only one thing, that is, their greed to possess more and more material wealth.Sadly, the school managements all over are catering to the needs of the secondary customer,the parents, forgetting conveniently that little child who is getting completely squashed under the weight of so called KNOWLEDGE! Here, the real customer is falling prey to the whims and aspirations of his own people .This is a sincere appeal to the curriculum framers and the parents to let the children remain children before they turn into real adults-please don't kill their childhood! The problem with Indian education system is that it fails to view the child as a child.The business of education is becoming too serious.The child is viewed as a miniature adult, a potential bread earner .The pressure on the young minds to excel is immense.Parents, teachers,constantly reminding the young student of his vocation later in life.As if the goal in life is only to earn a living!What about the child’s emotional development ,the development of his ability to feel ,the ability to empathise with his immediate surroundings ?The fact remains that the present education system is churning out mechanically individuals who are motivated by only one thing, that is, their greed to possess more and more material wealth.Sadly, the school managements all over are catering to the needs of the secondary customer,the parents, forgetting conveniently that little child who is getting completely squashed under the weight of so called KNOWLEDGE! Here, the real customer is falling prey to the whims and aspirations of his own people .This is a sincere appeal to the curriculum framers and the parents to let the children remain children before they turn into real adults-please don’t kill their childhood!

]]> http://bestpraxclub.wordpress.com/2008/04/18/teaching-to-learn-and-learning-to-teach-perfecting-customer-relationship-building-in-a-school-environment/#comment-58 Lakshmy Fri, 25 Apr 2008 12:54:03 +0000 http://bestpraxclub.wordpress.com/?p=53#comment-58 One more moral: It is ok to regard education as a business! For long, the B-word was almost taboo in Indian education circles and one kept hearing laments about how schools were being turned into commercial organizations. This fear of anything remotely “business-like” has been an issue with most non-profits too. Of course this is not to say that schools should focus on maximizing their profits and academic “results” at the cost of quality of education, values and everything else. But then, the world’s most successful and admired businesses do not work that way. The factors that truly define a business are clear vision and goals, strategic acumen and of course, customer focus - and these are equally pertinent to for-profit and non-profit organizations. While India is known for its high standards of academic excellence, Indian schools have been criticized for their narrow, uni-dimensional approach to education. With the spotlight finally on the customers - the students - and their needs, hope more schools will focus on listening to the customer and providing a well-rounded education. One more moral: It is ok to regard education as a business! For long, the B-word was almost taboo in Indian education circles and one kept hearing laments about how schools were being turned into commercial organizations. This fear of anything remotely “business-like” has been an issue with most non-profits too. Of course this is not to say that schools should focus on maximizing their profits and academic “results” at the cost of quality of education, values and everything else. But then, the world’s most successful and admired businesses do not work that way. The factors that truly define a business are clear vision and goals, strategic acumen and of course, customer focus – and these are equally pertinent to for-profit and non-profit organizations. While India is known for its high standards of academic excellence, Indian schools have been criticized for their narrow, uni-dimensional approach to education. With the spotlight finally on the customers – the students – and their needs, hope more schools will focus on listening to the customer and providing a well-rounded education.

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