The Balanced Scorecard – Beyond Performance Measurement

Management without measurement is, needless to say, one of the biggest strategic mistakes an organization could commit. But what about measurement without management? Too often, one comes across references to the Balanced Scorecard as a performance measurement framework. In my opinion, that is akin to calling Six Sigma “a defect control device”. A better description of the BSC would be as a metrics-based strategic management system. A majority of organizations today are riding on the BSC bandwagon – but only a few of them have achieved the dramatic results that Kaplan and Norton envisaged.

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